Thank you for choosing our heat-resistant gloves. We are committed to providing you with high-quality products and hope you are satisfied with your purchase. Below are our terms and conditions regarding refunds:
Refund Request: If you are not satisfied with your heat-resistant gloves, you may submit a refund request within 7 days of receiving the product. Please ensure the product is unused and in its original condition, including all original packaging and accessories.
Refund Process:
Please send your refund request to our customer service email, providing your order number and reason for the refund.
We will review your request upon receipt and contact you within 3 business days to confirm the refund details.
Return Shipping: After receiving confirmation of your refund, please return the product to our designated return address. Return shipping costs are the responsibility of the customer, however, if the product has a quality defect, we will cover the return shipping costs.
Refund Time: Once we receive the returned product and confirm its condition, we will process the refund to your payment account within 3 business days.
Special Circumstances: The refund policy also applies to products purchased during promotions or sales, but please note that there may be some restrictions. Please contact our customer service for specific details.
If you have any questions or require further information, please feel free to contact our customer service team. We are happy to assist you!