Welcome to www.flamefleece.com (hereinafter referred to as “this website”). These shipping terms are designed to provide you with important information about our logistics and delivery services. Please read the following terms carefully before ordering goods on this website.

1. Shipping Coverage
We offer shipping services throughout Mexico, aiming to make your shopping experience smooth and convenient. Specific delivery areas will be indicated during the checkout process.

2. Processing Time
All orders are typically processed within 2 business days. Once processed, we will notify you via email and provide tracking information.

3. Shipping Time
Shipping time varies depending on your location and the chosen shipping method. Generally, the estimated shipping times are as follows:

Local delivery (within the city): 2 business days
Domestic delivery (between cities): 7 business days
Please note that shipping times may be delayed due to weather, holidays, or other unforeseen circumstances.

4. Shipping Methods
We cooperate with the following logistics and delivery companies to ensure your order is delivered safely and quickly:

DHL
FedEx
Estafeta
Correos de México
You can choose your preferred shipping method during checkout.

5. Shipping Costs
Shipping costs will vary depending on the weight, volume, and delivery location of the order. The specific cost will be clearly listed and communicated to you during checkout.

6. Order Tracking
Once your order has been shipped, we will provide a tracking number that you can use to track your order in real-time on our website or the website of the corresponding logistics company.

7. Receipt and Inspection
Upon receiving your package, please be sure to check the quantity and packaging of the goods. If you find any damage or missing items, please contact us immediately and submit relevant photos and descriptions within 48 hours so that we can provide you with support.

8. Questions and Support
If you encounter any problems during the shipping process, such as undelivered packages or incorrect delivery addresses, please contact customer support:

Email: unwind@flamefleece.com
We will do our best to assist you.

9. Terms Modification
We reserve the right to modify these shipping terms at any time. Any changes will be posted on this page, so please check regularly for the latest information.

Thank you for choosing our website for your shopping needs! We look forward to providing you with high-quality products and efficient delivery services!